KEVIN J. DOOLEY, Ph.D., an internationally respected scholar and teacher in the areas of quality management, innovation, and complex systems, is professor of management and industrial engineering at Arizona State University and president of the Society for Chaos Theory in Psychology and Life Sciences. He is author of the book "Organizational Change and Innovation Processes". He is also affiliated with the School of Health Administration and Public Policy, and the Hugh Downs School of Human Communication at Arizona State University and the Plexus Institute. His interests focus on the links between people and technology, and between business and engineering. Dooley studies the modeling of complex systems, quality management, innovation & new product development, and organizational change. He is currently focusing on investigating the role of mergers and acquisitions in health care, developing a history of the discipline of "quality", modeling medical errors from a complex systems perspective, and studying the impact of catastrophes on supply networks.