It is a volatile and unpredictable time.   This program for health care managers and clinicians presents ways to navigate through the chaos and complexity within their own organizations and in the uncertain environments they meet each day.   Presenters and participants will discuss how the principles, concepts and insights from the study of complex systems allow managers to use information successfully, create adaptable systems, simplify operations, reduce errors and increase productivity.   Approach:   The presenters will interact with participants in exploring the key concepts of managing organizations as complex systems. Questions are welcome and discussion time will be an important part of the program. Speakers will present a cutting-edge perspective on managing business as it is - human and complex.   Audience:   This seminar is designed for decision makers in health care delivery and health care policy.   Results:   At the end of the seminar participants will be able to Identify the key factors in rapid and successful adaptation Consider new approaches to the distribution of services and resources Discuss faster and more accurate ways to use the right information Understand techniques for recognizing and changing patterns Define approaches to error prevention in fast-paced organizations Appreciate the importance of dynamic relationships – when to keep them and when to cut them